AUTO REPAIR TERMS OF SERVICE
ESTIMATES AND AUTHORIZATION
Written estimates are available upon request prior to repairs being performed. No additional work will be performed without customer authorization. If repairs exceed the estimate by more than ten percent, customer authorization will be obtained before proceeding. Authorization may be given in person, by phone, text, or electronic communication.
Wheel Re-Torque Notice
All vehicles that have had wheels removed must return after 50–100 miles for a lug nut re-torque. This is a critical safety step. Blue Ridge Tire & Brake is not responsible for issues resulting from failure to return for re-torque.
LABOR AND PARTS
All repairs are performed using quality parts and professional labor. Labor charges are based on standard labor guides and actual time required. Parts replaced may be new, remanufactured, or used, unless otherwise specified. Replaced parts may be retained by the shop unless the customer requests their return at the time of authorization.
WARRANTY
Warranty coverage, if applicable, applies only to parts and labor specifically stated on the invoice. Warranty does not cover misuse, neglect, accidents, modifications, or failures of related components. Diagnostic fees and labor are not refundable.
PAYMENT TERMS
Payment is due in full upon completion of repairs. Vehicles will not be released until payment is received. Accepted payment methods are determined by the shop. Returned or declined payments may be subject to additional fees.
STORAGE AND ABANDONED VEHICLES
Once repair or service work is completed, customers will be notified by phone, text, or email using the contact information provided at drop-off, and the vehicle will be considered ready for pickup once notification has been sent. Vehicles must be picked up within seven (7) calendar days of service completion. If a vehicle is not picked up within seven (7) days, a storage fee of $45 per day will be applied beginning on the 8th day and will continue to accrue until the vehicle is picked up in full. All storage fees, along with the repair balance, must be paid in full before the vehicle will be released. Vehicles left beyond a reasonable period may be considered abandoned and subject to applicable North Carolina lien and abandoned vehicle laws, and Blue Ridge Tire & Brake reserves the right to pursue all legal remedies available to recover unpaid balances and storage fees. Blue Ridge Tire & Brake is not responsible for loss of or damage to vehicles or personal property while parked on the premises, including damage caused by theft, vandalism, weather, or other causes beyond our control. It is the customer’s responsibility to maintain accurate contact information and arrange timely pickup, and Blue Ridge Tire & Brake is not responsible for delays caused by customer unavailability or failure to respond.
LIABILITY
The shop is not responsible for loss or damage caused by fire, theft, vandalism, weather, or acts beyond its control. The shop is not responsible for pre-existing conditions or failures of parts not replaced or repaired.
CUSTOMER RESPONSIBILITY
Customer affirms they are the legal owner or authorized agent of the vehicle and authorize the shop to operate the vehicle for testing and diagnostic purposes.
DISPUTES
Any disputes related to services performed shall be governed by the laws of the State of North Carolina.
ACKNOWLEDGMENT
By authorizing repairs, the customer acknowledges and agrees to these terms and conditions.
Privacy Policy
Effective Date: July 28, 2023
Blue Ridge Tire & Brake ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us.
Information We Collect
We may collect the following information when you visit our website, contact us, or use our services:
- Name
- Phone number
- Email address
- Mailing address
- Vehicle information (VIN, make, model, mileage, and license plate)
- Payment information (processed securely through our payment providers)
- Service and repair history
- Communications with our staff by phone, text, email, or online forms
How We Use Your Information
We use your information to:
- Schedule appointments
- Provide repair and maintenance services
- Prepare estimates and invoices
- Process payments
- Communicate about your vehicle and services
- Send appointment reminders and service updates
- Respond to questions and customer support requests
- Improve our services and website
- Comply with legal and regulatory requirements
Text Messages and Email
If you provide your phone number or email address, we may contact you regarding appointments, repair updates, estimates, invoices, warranty information, and customer service. You may opt out of marketing communications at any time, although we may still send messages necessary to complete your requested services.
Information Sharing
We do not sell your personal information.
We may share information only when necessary to:
- Process payments through trusted payment processors
- Administer warranties
- Work with parts suppliers or service providers
- Coordinate with towing companies or roadside assistance providers at your request
- Communicate with insurance companies or warranty companies involved in your repair
- Comply with legal obligations or court orders
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse. While no system can guarantee absolute security, we work to safeguard the information entrusted to us.
Cookies and Website Analytics
Our website may use cookies and similar technologies to improve user experience, analyze website traffic, and enhance website functionality. You may disable cookies through your browser settings if you prefer.
Your Choices
You may request to:
- Review the personal information we maintain about you
- Correct inaccurate information
- Request deletion of information where permitted by law
- Opt out of marketing communications
Certain records may be retained as required by law, warranty obligations, accounting requirements, or legitimate business purposes.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
Blue Ridge Tire & Brake
Phone: (336) 846-2280
Website: https://www.blueridgetires.com
If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the information above.